MCAT KING | Attendance & No Show POLICY

Attendance & No Show Policy

The MCAT KING relies on the punctuality and consistency of our students to continue to provide resources. Unfortunately, our ability to provide these services to students can be impeded when students book appointments with us and do not arrive for their sessions without formally canceling. No-show students negatively impact other students who need sessions with us and also cause us to lose valuable time.

To better serve our students, we have adopted both no-show and cancellation policies. All students and clients receiving tutoring will adhere to these policies.

The student must call/text or email us at (212)-220-1538 or info@McatKing.com to cancel or reschedule 24 hours before their appointment. By informing us ahead of time, we have enough time to schedule another student.
"No shows" (students not arriving for a scheduled appointment with no cancellation notice) are subject to the full session fee. Services for students who are "no shows" will be suspended until their accounts are brought current.
If a student fails to cancel or reschedule an appointment twice within one business day or misses their session, they will lose access to the credit-based appointments and must prepay before all appointments. Please note: For any further scheduling, students are required to prepay for the session in advance.
All appointments scheduled are for the exact times scheduled. Students who are late for a lesson will not necessarily be able to make up the missed time by staying longer since the tutor will have planned to finish the session at the scheduled time.
If a tutor is running late, kindly understand that they are probably trying their best to accommodate earlier students. In this situation, you will receive the entire length of time scheduled for your appointment.

Payment Policy

Policy on Private Tutoring

As all lessons are on an appointment basis, payment is "pay-as-you-go" unless you make other arrangements with MCAT KING. No commitment or a minimum number of sessions is required.
Before your first tutoring session, you will be given an hourly tutoring rate. This rate is payable in cash or check (payable to MCAT KING) or PayPal and Venmo account at your first appointment. Please note that the NSF check fee is $25.
Parents may continue to send payment with their child for each session or pay for a certain number of hours in advance. In this case, we will count down the hours used and inform you when another payment is required.
Payment is due at the time of each appointment. Please note that there is a $6.50 per session processing fee when paying online. Each session will be charged at the time of booking.
If canceled 24 hours before the appointment, the session charge will be refunded. Otherwise, clients will be charged a late cancellation fee of 75% of the upcoming tutorial session.
Appointments canceled less than six hours of the appointment's scheduled start time are considered NO SHOW. Sessions that are not canceled accordingly are considered a "No Show," will not be refunded, and are subject to the full session fee.
Individual tutoring services cost 85 - 350 dollars per hour (check your calendar invite for the exact rate). A 1-hour session is 55 minutes of face-to-face instruction.

Refund policy on the Advance Payment Plan or Installment Plan

These are the items that get deducted from your initial payment.

The cost of each lecture ($75) regardless of attendance or the method of attendance (in-person, online, or via recording)
The cost of the lesson book ($40)
If the student has used their 1.5-hour promotional one-on-one tutoring as part of an "Advance payment plan" ($180)
The Processing Fee of ($30) or 5% if paid via Credit Card. Please see below the CC Refund Policy.
The last day to request a partial refund is class #16

Refund policy on Pay As You Go Plan or Drop-In for the courses

The deposit made toward attending the class is nonrefundable nor transferrable regardless of the attendance.
The cost of attending each class or requesting recorded lectures is $75.

Refund policy on the Prepaid Learning Packages

Please be aware that we have a No Refund Policy for Prepaid Learning Packages such as Prepaid Discounted Tutoring Packages or Online On-demand MCAT| DAT| OAT| PCAT courses. Refund requests include but are not limited to those made by students who cannot attend or use services, regardless of the student's reason(s), and regardless of whether the student provides us with advance notice, will not be honored. Should you choose to cancel a prepaid Learning Package after attending your first session, you will be billed for the remaining amount of the Tutoring Package price. Exceptions may be made only when a student cannot participate due to severe illness or the death of an immediate member of the student's family. In these cases, official documentation may be required. In case of approval, the cost of used services at the undiscounted rate plus a 5% processing fee will be deducted from the original payment.

Credit Card's Refund Policy

As of June 01, 2023, We are updating Credit Card’s refund policy so that processing fees charged by the merchant account (Square Processing Companies) will no longer be returned when we issue a full or partial refund to our customers. We are making this change to more accurately reflect that Square does not refund MCAT KING processing fees from their network and payments partners. As a result please expect a 3 to 5% deduction for all Credit Card refund transactions,

Solicitation of Tutors

Tutors who have contracted with The MCAT KING, LLC have agreed in writing not to accept direct employment independent from The MCAT KING. The tutors are not allowed to accept direct employment from MCAT KING's clients or from MCAT KING client referrals within 3 years. As a Tutors client, you hereby agree not to solicit tutoring services.

We appreciate your respect for our time and services as well as the needs of your fellow Students. We hope that you will reconnect with us for support with your Academic and career development needs.