Volunteer | Patient Navigation Volunteer, Hospital for Special Surgery

Organization: Hospital for Special Surgery (HSS)
Position: Patient Navigation Volunteer
Type: Volunteer
Location: Upper East Side, Manhattan — HSS Main Campus
Commitment: Fall/Spring or Summer
Deadline: Rolling

About the Opportunity

Join the Hospital for Special Surgery (HSS) Patient Navigation volunteer team and help create a welcoming and supportive experience for patients and visitors at one of the nation’s leading orthopedic hospitals.

Patient Navigation volunteers play an important role in helping patients and visitors navigate the hospital safely and efficiently while providing friendly, patient-facing support.

Volunteer Responsibilities

Responsibilities include:

• Greeting and assisting patients and visitors
• Verifying arriving patients in Epic, the hospital’s electronic medical record (EMR) system
• Providing wayfinding directions throughout the hospital
• Escorting patients and visitors on foot or via wheelchair
• Helping people reach their destinations safely and efficiently
• Providing a welcoming and supportive patient experience

This opportunity provides valuable patient-facing experience and EMR exposure, making it a useful addition to a clinical resume.

Eligibility & Requirements

• Minimum age: 16
• COVID-19 vaccination required
• Seasonal flu booster required
• Applicants must be able to meet the required volunteer commitment

Volunteer Commitment

Fall/Spring

150 hours over 6 months
Approximately 5 hours per week

Summer

100 hours over 10 weeks
Approximately 10–12 hours per week

How to Apply

Email your resume and cover letter to:

📧 volunteering@hss.edu

Please include:

• Your background and experience
• Specific volunteer interests
• Your availability

Selection & Onboarding Process

Selected applicants will complete:

1. Virtual interview
2. Application form
3. Volunteer orientation
4. Medical screening
5. Background check

The complete process typically takes approximately 3–4 weeks.

Why Consider This Opportunity?

This volunteer position can provide:

• Direct patient-facing experience
• Exposure to an EMR system
• Experience in a hospital environment
• Opportunities to develop communication and patient-support skills
• Valuable experience for students building a clinical resume

📍 Location

Hospital for Special Surgery (HSS)
Upper East Side, Manhattan
Main Campus

Application Deadline

Rolling — applications are accepted on an ongoing basis.